Troubleshooting
Connection errors and days that haven't arrived. The message SwiftSales shows is in bold.
The key isn’t accepted
App Store Connect didn’t accept this key. Check that the key file, the Key ID and the Issuer ID come from the same key. If the key was revoked, create a new one and choose Verify Again in Settings › Teams.
The key can’t read sales reports
This key can’t read sales reports. Use a Team Key with the Finance, Sales or Admin role. Individual Keys can’t read reports. See Create a Team Key.
Fiscal months show estimates
With a Sales key, fiscal months add up the daily reports and are marked as such. Switch to a Finance key to see the amounts Apple settled.
Reviews don’t appear
Finance and Sales keys can’t read customer reviews. The Reviews page offers to add a second key for reviews, with a role such as Customer Support or App Manager. Everything else keeps working.
Yesterday is missing
Apple usually publishes yesterday’s report between 6 AM and noon Pacific Time. Until then SwiftSales shows the day before, and fills in the new day at the next sync.
You’re offline
Offline. SwiftSales shows the data from its last sync and syncs again when you’re back online.
Apple’s services are busy
Apple services are busy. SwiftSales will try again shortly. SwiftSales waits and retries by itself. Nothing is lost.
Some days are missing in a long range
Apple’s daily reports go back one year. For older periods SwiftSales uses yearly reports, and the page says where the daily detail starts.
Still stuck?
Write to swiftsales@gitswift.com with your device, system version and SwiftSales version, and what you see on screen. Never send your key file (.p8) or its contents.